Privacy Policy

I only collect information you choose to share with me. This usually happens in a few ways:

• Contact form: your name, email, phone number (optional), and the message you send.
• Online booking inquiries: your name, contact details, session type, and any condition notes you provide.
• Email correspondence: anything you send to info@acephysiorehab.ca.
• WhatsApp messages: the phone number and content of messages you send to my business WhatsApp.
• Basic technical data: standard, non-identifying information your browser shares with most websites (such as device type and page views) if analytics tools are enabled.

I use the information you share to:

• Respond to your questions and booking inquiries.
• Schedule, confirm, and follow up on appointments.
• Provide care that is appropriate for your situation.
• Keep accurate records as required of a regulated healthcare provider in Ontario.

I do not use your information for unrelated marketing, and I do not sell personal information to anyone.

A few trusted services help this website function. They may process limited information on my behalf:

• Web3Forms – delivers contact form submissions to my email inbox.
• Google Maps – displays the clinic location and directions.
• WhatsApp – handles direct messages you send through the WhatsApp button.

Each of these services has its own privacy practices, which apply when you use them.

Patient health records are kept securely and handled in line with Ontario's health privacy expectations, including the Personal Health Information Protection Act (PHIPA). Website inquiries are stored only as long as needed to respond to you and follow up on your care.

This website may use basic cookies or lightweight analytics to understand how visitors find and use the site. These tools do not identify you personally, and you can disable cookies in your browser at any time.

You can ask to see, update, or delete the personal information I hold about you at any time. To make a request or raise a privacy concern, please email info@acephysiorehab.ca.

I may update this policy from time to time. The date at the top of this page will always reflect the most recent revision.